For truck and heavy equipment repair shops. Manage requests, estimates, work orders and invoices, and give your customers their own portal to send repair requests, approve estimates and pay online.
$299 CAD a month per location, with unlimited users. Customer portal included: your customers need no subscription. See pricing
Each customer company gets its own accounts with your shop. They send repair requests, answer your questions, approve estimates with a PO number and pay invoices, without a phone call. The portal is included in Repair Shop: your shop pays for MusterHQ, and your customers need no subscription of their own.
Pick the unit, describe the problem and add up to five photos. You accept it, ask for more detail, add it to a job or decline it with a reason.
Whether it was accepted, what you asked and what they answered, and the status of the work order.
Approve with their PO number, or decline with a reason. A viewer can read but not approve.
Every invoice you have issued them, what is owing, and Pay now by card.
Their own vehicles, and daily inspections their drivers do, which tell you when something needs repair.
A customer sees their own units, requests, estimates and invoices, never another customer's or your shop's.
Each step is saved with who did it and when, so the customer, the counter and the bay are looking at the same job.
Your customer sends it from their portal with up to five photos, or your counter opens the job.
Labour and parts, totalled before tax. The customer approves it with a PO number or declines it with a reason.
Techs log hours, parts and the fix. The board shows every job by stage, and the printed shop sheet opens the job from a QR code.
Prepared from the job at your rates, with GST or HST, your legal name, GST number and logo. Numbered in order, locked once issued.
Customers pay by card online. The money goes to your shop's own Stripe account, and a refund there follows onto the invoice.
A unit leaves when it is paid in full, on account once the invoice is signed for, or with a manager's logged reason.
See what is in the bay, what is waiting on approval and what is owing.
Send estimates, issue invoices, take payment and release units.
Log time, parts and the fix on the job from the bay.
Their own portal: their units, requests, estimates and invoices, and nobody else's.
Invoice numbers run in order with no gaps. A voided invoice keeps its number and says so. Each customer sees only their own records, and your shop's records are kept apart from every other company's.
Muster Repair Shop runs on Muster Fleet, so your team signs in through Fleet. No credit card.