Report a repair request

For drivers and operators: found a fault on a truck, trailer or piece of equipment? Report it here, so it gets fixed.

Step by step

1. Open Work and tap New repair request.
2. Pick the unit and describe what you saw, heard or smelled. The more exact, the faster it is fixed.
3. Set how urgent it is, when you need the unit back, and what it is holding up.
4. Leave Safe-to-operate status is unknown ticked unless someone authorized has already said it is safe to run. Add photos of the fault if you can, up to five.
5. Tap Submit request.

Good to know

• Who is told. Fleet managers, owners and administrators get an email and an alert in the app, unless they have turned repair alerts off.
• What happens next. The request waits on the work board as New, for a manager to turn into a work order.
• Anyone on the team can report. Drivers and operators, technicians and managers all use the same form. Accounting, finance and view-only access cannot.